Terms & Conditions of Booking
Booking Conditions
Terms
For the purposes of these terms, “we”, “us”, “our”, “the proprietors”, “the owners” and “Stay In Kintyre” mean Messrs. Richardson, trading as Stay In Kintyre and Gowanlea Heights B&B.
“OTAs” means Online Travel Agents, including Booking.com and associated companies.
“The Premises” means Gowanlea, Argyll Street, Campbeltown.
Your booking
By making a booking with us, whether directly or indirectly, you agree to be bound by these Booking Conditions.
If you do not accept these Booking Conditions, you must not proceed with the booking, or if already booked, you must cancel in accordance with the applicable cancellation terms.
If you book through an OTA, including Booking.com or associated companies, your booking is also subject to that OTA’s terms and conditions, including its pricing, payment, cancellation and refund rules. In the event of any conflict regarding pricing, payment handling or cancellation mechanics, the OTA’s terms and processes will apply to bookings made through that platform. Our property terms continue to apply to your stay except where the OTA’s booking terms or processes take precedence.
Bookings are not transferable.
Rates
We offer different rates depending on demand, availability and booking conditions.
These may include:
- refundable rates, such as Early Bird and Standard Rate, which may allow cancellation or date changes within the stated window
- non-refundable rates, sometimes offered at a lower price, which do not allow refund or date change except where required by law or expressly stated otherwise
Refunds
Refunds are only available where these terms or the booked rate allow them.
Where a refund is due, it will be returned via the original payment method.
For direct bookings, any applicable payment processor fees may be deducted from the refundable amount where these terms say so.
We do not offer refunds on coupons or promotional codes.
Exchange rate differences and charges applied by your bank or card issuer are your responsibility.
Booking details and guest information
You agree to provide accurate and complete information when making your booking, including:
- full name
- address
- telephone number, preferably a mobile number
- accurate email address for booking communications
- the names of all guests staying under the booking
If you are booking on behalf of someone else and are not staying yourself, you must provide their names and ensure that all booking information, check-in instructions and terms are passed to them accurately.
Hotel records and identification
You agree to provide the information we reasonably require in order to comply with applicable law, including hotel record requirements.
For adult guests, this may include:
- full name
- nationality
- date of arrival
- date of departure
For guests for whom additional information is required by law, we may also need passport or identity document details and next destination.
We do not usually require identity documents to be uploaded in advance unless we specifically ask for them, but you must have suitable identification available at check-in if requested.
Bookings are not transferable, and the identification provided on arrival must match the booking details.
Check-in and check-out
Standard check-in is from 4:00 pm to 8:00 pm on the day of arrival.
Standard check-out is by 10:00 am on the day of departure.
Use of the free car park for earlier arrival, followed by check-in during the normal check-in window, is generally fine. This allows you to arrive earlier and continue with your day, but it does not give access to indoor facilities before check-in unless separately agreed.
Arrival outside standard hours must be agreed by us in writing at least 24 hours in advance of your stay.
Early and late check-in
On the day of arrival:
- Before 1:00 pm: not available unless you also book the previous night
- Between 1:00 pm and 2:00 pm: subject to availability, by prior written agreement only, additional fee £20
- After 2:00 pm and before 4:00 pm: subject to availability, by prior written agreement only, no extra charge
- After 8:00 pm and before 10:00 pm: by prior written agreement only, no extra charge
- After 10:00 pm and before 12:00 am: by prior written agreement only, and may incur an additional fee of £20, which may be waived at our discretion, for example where you are arriving on the last bus from Glasgow
To request any early or late check-in arrangement, please use our contact page:
https://stayinkintyre.com/contact/
If you have not arrived by 12:00 am on your scheduled arrival date, and have not arranged this with us in writing beforehand, your booking will be treated as a no-show and effectively cancelled. You will need to seek alternative accommodation and will forfeit any sums paid, subject to the rate terms and any rights you may have under law.
Late arrival on the day only
Only where you notify us on the day of arrival before 8:00 pm, and only if we then agree, the following may apply:
- After 12:00 am: additional fee £50, payable on arrival
- After 2:00 am: additional fee £100, payable on arrival
- After 4:00 am: not accepted
If you are going to be late, tell us. Failing to do so may result in your booking being treated as a no-show. Refusal or failure to pay an agreed late-arrival fee may result in refusal of entry.
Payment
Unless we have agreed otherwise in writing before booking, payment is due in full and in advance at the time of booking.
Any refund due will be made only to the original payment method.
Maximum occupancy
Maximum occupancy is four persons in total, including adults, children and infants.
There must be at least one responsible adult capable of looking after any children or dependent guests.
More than four occupants are not permitted.
N.B. From Monday 1st June 2026 bookings are adults only 16+ - existing bookings are honoured.
Pricing
Pricing at Gowanlea Heights B&B is occupancy-based.
Unless otherwise stated, displayed prices are based on one adult. Additional guests are charged according to the applicable occupancy and pricing structure, up to the maximum permitted occupancy.
Legacy child pricing, where offered, wass:
- children aged 0 to 9: £10 per night
- children aged 10 to 15: £20 per night, up to a maximum of £60 for stays of three nights, after which no further child charge applies for that child
All prices are subject to seasonal variation and change until a booking is confirmed.
N.B. From Monday 1st June 2026 bookings are adults only 16+ - existing bookings are honoured.
Offers and promotions
From time to time we may offer promotions, discounts, coupons or length-of-stay offers. Where published, these form part of the booking terms applicable to that offer.
If a booking benefiting from a length-of-stay discount is cancelled in part, and the stay no longer qualifies for the offer, we may recalculate the booking on the basis that the offer no longer applies.
Pets
Pets are not permitted.
Smoking and vaping
Smoking and vaping are not permitted anywhere inside Gowanlea.
A designated smoking and vaping area, with shelter, is available in the guest garden area.
Behaviour and quiet enjoyment
You agree to keep noise and disturbance to a minimum and to respect the peace of the neighbourhood.
Quiet hours are 11:00 pm to 7:00 am.
Only paying, booked guests are permitted on the property unless we expressly agree otherwise in writing.
This is a bed and breakfast within a private family home and is licensed as home sharing under the Scottish short-term lets regime. There are no public guest entertaining areas beyond the designated guest areas. If you expect to receive visitors or use public-style shared facilities, you may be better suited to a hotel or self-catering property.
Damage, loss and keys
You are responsible for any damage to the property, furnishings, fixtures, fittings, contents or keys caused by you or any member of your party during your stay.
Where damage or loss occurs, we may investigate and invoice you for the reasonable cost of repair, replacement, additional cleaning, locksmith attendance or other remedial action. Serious matters may also be referred for civil recovery or, where appropriate, criminal investigation.
If you lose keys to the property, you are liable for the reasonable cost of replacement keys, locks and associated security works where replacement is reasonably necessary.
Lost property
We will normally retain items found for 30 days. After that, items may be disposed of.
If you think you have left something behind, please contact us as soon as possible using our contact page:
https://stayinkintyre.com/contact/
If you want an item returned, we may charge for postage, packaging and handling.
Insurance and travel disruption
We strongly recommend that you take out suitable holiday, travel and, where relevant, business insurance.
If travel disruption affects your journey, such as cancelled ferries or delayed flights, we will try to assist where we reasonably can. However, any additional help beyond the normal scope of your booking, where offered, may incur a charge reflecting time and expense.
Liability and safety
We take reasonable care to provide safe accommodation and to comply with our legal duties as occupiers under the law applicable in Scotland.
You are responsible for taking reasonable care for your own safety and the safety of others in your party, and for taking sensible precautions in relation to your possessions and vehicles.
Parking, whether on-street or in our rear parking area, is at your own risk. You must secure your vehicle and contents adequately and have suitable insurance in place.
If utilities or services outside our control become unavailable, including electricity, water, internet or transport disruption, we are not liable for indirect losses, additional travel costs, or alternative accommodation costs beyond any liability that cannot lawfully be excluded.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for fraudulent misrepresentation.
Cancellation policy
This cancellation policy applies to direct bookings unless a different policy is clearly stated at the time of booking. OTA bookings are governed by the cancellation terms presented through the relevant OTA, alongside these property terms where applicable.
Refunds are available only on refundable rates, such as the Early Bird Deal and Standard Rate. Non-refundable or no-cancellation rates do not attract refunds except where required by law or where we expressly say otherwise.
24-hour cooling-off period for direct bookings
If you book directly through our website and your check-in date is at least 24 hours away at the time of booking, you have a 24-hour cooling-off period during which you may cancel and receive a refund, minus any payment processor fees.
This cooling-off period does not apply where check-in is within 24 hours of booking.
5 or more days before check-in
If you cancel 5 or more days before check-in and you booked a refundable rate, you will receive a 100% refund, minus any payment processor fees.
If you booked a non-refundable rate, no refund is due.
Between 5 days and 2 days before check-in
If you cancel between 5 days and 2 days before check-in:
- for a one-night stay, no refund is due
- for a longer stay, the first night is charged at the full undiscounted nightly rate, and the remaining balance is refunded, minus any applicable payment processor fees
Where a length-of-stay discount applied, that discount becomes invalid if the cancellation means the stay no longer qualifies for it.
48 hours or less before check-in, or no-show
If you cancel within 48 hours of check-in, or fail to arrive, no refund is due.
If we cancel
If we cancel your booking, we will refund all sums paid by you for the cancelled booking, including any payment processing fees we charged. That refund represents the limit of our liability for cancellation by us.
Property-specific conditions for Gowanlea Heights B&B
You agree to stay only within the clearly identified guest areas.
Guest areas
Ground floor: guest lounge and dining room, guest bathroom, and your bedroom or bedrooms.
The hallway is shared with the owners, but guests and owners use separate exits.
First and second floors: private owner areas, not for guest use.
There are no other guest parties staying apart from your booked party.
Dietary requirements
You agree to advise us in advance of any special dietary requirements.
Household information
There is a dog at the property, and there are also teenage children living in the home. If any member of your party has allergies, sensitivities or other concerns relevant to that environment, you should consider this before booking.
Parking
There is public on-street parking, over which we have no control.
There is also private parking at the rear, overlooked by neighbouring buildings, with a security floodlight and CCTV.
Parking is at your own risk and you must take reasonable steps to secure your vehicle and contents.
Cleaning and hygiene
We reserve the right to adopt, change or discontinue cleaning and hygiene measures as reasonably required.
Where we state that particular hygiene or cleaning measures are in place, that information is provided in good faith but may be updated from time to time.
Privacy and data protection
We process personal data for booking administration, payment handling, guest communication, legal compliance, accounting, taxation, and related business purposes.
The lawful bases for this processing are not limited to consent. Depending on the circumstances, they may include taking steps at your request before entering a contract, performing a contract with you, complying with legal obligations, and our legitimate interests in running and protecting our business.
We retain booking and transaction records for as long as reasonably necessary and as required by law.
You have rights in relation to your personal data, subject to legal limitations. These may include rights of access, rectification, erasure, restriction, objection and complaint to the ICO. The right to erasure is not absolute, and we may retain information where required for legal, tax, accounting, fraud-prevention or other legitimate reasons.
Breach
A breach of these Booking Conditions may result in cancellation of your booking or termination of your stay without refund, where justified by the seriousness of the breach.
We may also recover from you any losses, costs, damage or expenses reasonably incurred as a result of the breach, and may take legal action where appropriate.
Governing law and jurisdiction
These Booking Conditions and any dispute or claim arising out of them, your booking or your stay shall be governed by the law of Scotland and subject to the exclusive jurisdiction of the Scottish courts.